Lose Your Mind Development - Printer's Apprentice 8.0 FAQ

When will Printer's Apprentice 8.0 be released?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

We hope to release Printer's Apprentice 8.0 in August of 2008.

What are the system requirements for Printer's Apprentice 8.0

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

Printer's Apprentice 8.0 is for Windows XP and Vista. It does not run on earlier versions of Windows

Printer's Apprentice 8.0 also requires the Microsoft .NET 2.0 runtime. If it is not installed on your PC, the Printer's Apprentice setup program will download and install it.

However, we recommend downloading and installing .NET 2.0 prior to installing Printer's Apprentice. The .NET 2.0 runtime can be downloaded directly from Microsoft using the link below.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

How much will the upgrade for Printer's Apprentice 8.0 cost?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

Previous users of our software can upgrade to Printer's Apprentice 8.0 for US$ 15.00. To order your upgrade, click the button below.

Please Note: Before sending license keys, we check our customer records to ensure that you are eligible for the upgrade. Please make sure you have purchased Printer's Apprentice in the past before placing your upgrade order.

If you purchased a license for Printer's Apprentice after January 1, 2008, you can request a free Printer's Apprentice 8.0 license key. Simply send your request to helpdesk@loseyourmind.com. Include your full name and address so we can validate your upgrade eligibility.

What type of fonts does Printer's Apprentice 8.0 support?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

Printer's Apprentice 8.0 works with TrueType (.ttf), Type 1 (.pfb) and OpenType (.off) fonts. However, some functions do not work with Postscript based outlines in Type 1 and some OpenType fonts.

Use the chart below to determine what features are available for each type of font.

	TrueType	Type 1	OpenType	Postscript based OpenType
Can be viewed	Yes	Yes	Yes	Yes
Can be printed	Yes	No	Yes	No
Can be installed, uninstalled	Yes	Yes	Yes	Yes
Can be managed in font groups	Yes	Yes	Yes	Yes

Postscript based fonts cannot be printed due to a limitation in Microsoft's .NET 2.0 platform. We are working on a solution for this problem.

Does Printer's Apprentice include an uninstall utility?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

Printer's Apprentice includes an uninstaller that can remove the software from your computer. This includes deleting both application and system files, INI files, removing directories and Start menu items.

To run the uninstaller

Select Control Panel from the Windows Start menu
Double-click "Add or Remove Programs"
In the Add or Remove Programs dialog, scroll down until you locate the Printer's Apprentice 8.0 entry.
Select it and click the Remove button

The uninstaller will start. Follow the on-screen instructions to remove Printer's Apprentice 8.0 from your PC.

How can I manually uninstall Printer's Apprentice?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

Follow the instructions below to manually uninstall Printer's Apprentice -

Delete the Lose Your Mind Development\Printer's Apprentice 8.0 folder from your Program Files folder.
Delete the Printer's Apprentice 8.0 group in your Start Menu.

How do I report a problem I problem with Printer's Apprentice?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

We strive to produce the best software possible. However, problems can and do occur. In order to help you quickly, you need to provide as much information about the situation as possible. Otherwise we will not be able to help you.

Please use our web based information form when contacting us bout a problem with Printer's Apprentice.

Again, we can't stress how important it is to include as much information as possible. Thank you!

Why does the number of fonts being read by Printer's Apprentice differ from the number of fonts Windows tell me are in my Fonts folder?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

The number of fonts reported by Windows in the status bar of the Fonts folder is the number of font families installed. This includes TrueType, Adobe Type 1 and selected "device" fonts. A font family defined as a group of similar fonts. For example, "Arial" is a font family. This family might include four individual fonts, such as Arial Roman, Arial Bold, Arial Italic and Arial Bold. Depending on the print driver installed, the number reported by Printer's Apprentice may or may not include device fonts such as MS Sans Serif, MS Serif, fixedsys, etc.

Does Printer's Apprentice support Unicode fonts?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

At this time, Printer's Apprentice only works with fonts that include the Western ANSI character set. We plan to include full support for Unicode in a future version.

How can I use my font groups from version 7.5 in 8.0?

helpdesk@loseyourmind.com — Sat, 30 Aug 2008 0:00:00 GMT

The setup program for Printer's Apprentice 8.0 does not import your font groups from earlier versions of Printer's Apprentice.

If you have font groups from an earlier version of Printer's Apprentice, use one of the following methods to make your font groups available in the 8.0 version.

The easy method involves simply pointing your PA 8.0 Font Groups path to the folder where the groups are currently located. For example, by default, Printer's Apprentice 7.5 stores the font groups in c:\program files\printer's apprentice 7.5\font groups. You can use the PA 8.0 Tools > Options dialog to look for font groups in that folder.

However, if you want to move your font groups to a more convenient location, such as another hard drive, or to the default PA 8.0 font groups folder, you will have to do a little more work.

First, using Printer's Apprentice 7.5, uninstall any fonts that are located physically in your groups path. You can tell which one are installed this way by making sure that the "Show full paths for font files" option is checked, then look at your installed font list. Any font located in your font groups path should be uninstalled.

We want to uninstall them because we are going to move the fonts themselves. Windows won't reload the fonts the next time it boots if it can't find them. So you want to uninstall them first. You only have to uninstall fonts that are installed and physically stored in the font groups folder. You don't need to uninstall the fonts if they are physically stored in the c:\windows\fonts folder.

Once any fonts are uninstalled, use Windows Explorer to move the fonts to their new location. You can move them to another folder or the default Printer's Apprentice groups folder. The default folder is

c:\documents and settings\{user name}\application data\Printer's Apprentice\Font Groups

If you move them to a different location, you will also need to change the location in the PA 8.0 Options dialog.

If you have any questions about this process, feel free to contact us via the support email form.